Terms of Service
Last updated: June 5, 2026
These Terms of Service ("Terms") govern your access to and use of the websites, applications, and services operated by Drumroll ("Drumroll", "we", "us", or "our"), including https://www.trydrumroll.com (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements and that any information you provide is accurate.
2. The Service
Drumroll provides software and related services that help businesses generate, manage, and respond to customer reviews and improve their local online visibility. We may add, change, suspend, or discontinue any part of the Service at any time.
3. Communications Consent
By providing your email address or mobile phone number, you agree to receive communications from us related to the Service, including transactional and account messages. Where you separately opt in, you also agree to receive recurring automated marketing and appointment text messages. Message and data rates may apply, message frequency varies, and you may opt out of texts at any time by replying STOP. See our Privacy Policy for details on our SMS program and your choices.
4. Acceptable Use
You agree not to misuse the Service, including by: violating any law or third-party right; attempting to gain unauthorized access to the Service or its systems; interfering with or disrupting the Service; uploading malicious code; scraping or harvesting data without permission; or using the Service to send unlawful, deceptive, or unsolicited communications. You are responsible for all activity under your account.
5. Intellectual Property
The Service and all related content, software, trademarks, and materials are owned by Drumroll or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You retain ownership of content you submit, and you grant us a license to use it as needed to operate and improve the Service.
6. Third-Party Links and Services
The Service may link to or integrate with third-party websites and services that we do not control. We are not responsible for their content, practices, or terms, and your use of them is at your own risk.
7. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT IT WILL PRODUCE ANY PARTICULAR RESULTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRUMROLL AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED DOLLARS ($100).
9. Indemnification
You agree to indemnify and hold harmless Drumroll and its owners, officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your content, or your violation of these Terms or applicable law.
10. Dispute Resolution; Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Informal resolution first. Before starting an arbitration, you agree to first contact us at support@trydrumroll.com and give us 30 days to resolve the dispute informally. Most concerns can be resolved this way.
Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in or near Salt Lake City, Utah, or, at your election, by telephone or video or based on written submissions. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information. Nothing in this section prevents either party from reporting concerns to a government agency.
11. Class Action Waiver and Jury Trial Waiver
YOU AND DRUMROLL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND DRUMROLL EACH WAIVE ANY RIGHT TO A JURY TRIAL. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court.
12. Your Right to Opt Out of Arbitration
You may opt out of the arbitration agreement and class action waiver in Sections 10 and 11 by emailing support@trydrumroll.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out will not affect any other part of these Terms.
13. Governing Law and Venue
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Subject to the arbitration provisions above, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Utah, and you consent to their jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted, and the "Last updated" date will reflect the most recent version. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
15. Contact Us
Questions about these Terms? Contact us at support@trydrumroll.com.
